E-Government in Malaysia:Its implementation so far and citizen adoption strategies

Electronic government (E-government) is one of the seven flagship applications introduced in Multimedia Super Corridor (MSC). In the survey, Malaysia’s ranking is at 25th out of 32 countries in terms of E-government usage growth. Since the implementation of E-government was initiated in 1996, it enables government to exchange information, provide services and transaction with citizens, businesses and other arms of governments more efficiently.

Implementation of e-government includes several government processes and services online such as:-
e-Procurement – purchase and sale of supplies and services through the internet. It provides real time bidding solutions for buyers and sellers that bring an unprecedented level of profitability, control and simplicity to corporate procurement and liquidation processes.

Project Monitoring System – system used to monitor the implementation of government’s development projects from the high-level management down to activity levels. This enables government agencies to have a better management and access information.

Electronic Labour Exchange – provide a one-stop job search and job advertisement platform for Malaysian jobseekers and employers.

E-Syariah – provide a case management structure that integrates the processes related to management of cases for the Syariah Court.

Human Resource Management Information System (HRMIS) – provide a single interface for government employees to efficiently and effectively manage the human resource processes.

Citizen’s adoption strategies of e-government in Malaysia:-
1) Improve legislation on personal data protection, privacy and security so that consumers are protected. Hence, they feel more confident and safer performing online transactions with government.
2) Narrow the digital divide especially in urban so that the citizens are ready and able to adopt online government services.
3) Provide e-Citizen education, skills and training to every citizen about the benefits of using e-government services.

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